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Queue Management System

Decrease customer wait times, improve your service efficiency, and increase your revenues with queue management solutions. The main aims and objective of QMS is to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions. MMC is one of the largest manufacturers and suppliers of queue management systems globally and possesses over 27 years’ experience of helping organizations improve their customer flow and manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing app, queue information, and a sophisticated queue management software.

Where Can You Use QMS?

QMS can be used in waiting areas at hospitals, restaurants, bakeries, help desks, banks and anywhere else people have to wait. QMS is also used anywhere where there are lineups at attractions like museums, concerts, fairs, conferences and galleries.

Key Features:

  • Predicts waiting times accurately
  • Allows you to customize your settings
  • Integrates with different platforms
  • Predictive Analysis & Customer Journey Mapping
  • Provides performance insights via reports and dashboards
  • Enables you to engage waiting customers with digital signage
  • Access Control Management
  • Different Identification Techniques
  • Tracking of Goods
  • Attendance and Pay-Roll
  • HR Decision Support
  • Leave Management
  • Hours & Days based Time Statistics
  • User Friendly Interface